Help & Support

Click Register from the home page. Choose whether you are registering as a Customer (to post jobs) or a Worker (to offer services). Workers must supply a valid ID during registration. After registering, verify your email address to activate all features.

Email verification confirms that your account belongs to you and allows us to send you important notifications (job updates, payment confirmations, application status). Without verification, some features — including posting jobs — are restricted.

Go to the Forgot Password page and enter your registered email address. We will send you a 6-digit OTP code. Enter the code on the next screen, then set a new password. The OTP expires in 15 minutes.

Yes. Go to Settings → Role. Customers can become Workers by completing ID verification and adding skills. Workers can switch to Customer mode instantly and switch back later without losing their profile or skills.

Go to Settings → Account and scroll to the bottom. You can close your account by entering your password and confirming. Your profile will be deactivated. Financial records are retained as required by Ghanaian law.

Log in and tap Post a Job from your dashboard or the home page. Fill in the title, description, category, location, and budget. Choose whether you want direct payment or escrow. Once submitted, your job goes for admin review before going live.

You will receive an in-app notification and email explaining the reason. Go to My Jobs → Rejected, click Edit, make the requested changes, and resubmit. You will not be charged again for the same listing.

Workers browse open jobs on the Jobs page and tap Apply on any listing. The application goes to the customer and a manager for review. If approved, the worker is assigned to the job.

Escrow means the customer pays upfront via Paystack and the funds are held securely by the platform. The money is only released to the worker once the customer confirms the job is complete. If the customer does not confirm within 7 days of the job being marked done, funds are released automatically. This protects both parties.

Open the job from your dashboard and use the Cancel option. You will be asked to provide a reason. If escrow funds are involved, cancellation and refund eligibility are subject to our Terms of Service.

The worker marks the job complete and can optionally upload photos as evidence. The customer reviews and confirms completion — this triggers payment release. Both parties can then rate each other.

Go to Find Workers and use the search and filter options to narrow by skill, category, location, and availability. You can also tap Find workers near me to sort by distance using your GPS location.

A Verified badge means an admin has reviewed and confirmed the worker's government-issued ID (Ghana Card, passport, or equivalent). It does not guarantee the quality of work, but it confirms the worker's identity is genuine.

After a job is completed and confirmed, both the customer and worker can leave a star rating and written review. Ratings are visible on the worker's public profile and factor into their leaderboard ranking.

Log in and go to My Events (from the Community section). Fill in the event title, description, date, time, venue, and organiser details. You may also add a featured image and ticket/registration link. The event is reviewed by an admin before being published.

Yes. You will receive a notification with the reason. On the My Events page, find the rejected event in the sidebar, click Edit, update accordingly, and save. It will go back for review at no extra cost.

A publishing fee may apply depending on the platform's current settings. If a fee is enabled, you will be informed before submitting and taken to a Paystack checkout. Check the current fee on the My Events page.

Log in and go to My Funeral Announcements (from the Community section). Fill in the deceased's details, funeral schedule (wake keeping, burial, thanksgiving), venue, and organiser contact. You may also upload a photograph of the deceased and a funeral poster. The announcement is reviewed before going live.

If the announcement has been rejected, you can edit and resubmit it from My Funeral Announcements. Once an announcement has been approved and published, contact us directly via the contact form and we will update it on your behalf.

A fee may apply depending on the platform's current settings. You will be informed of the amount before submitting. Fees go toward the cost of running and moderating the platform.

Log in and go to My Articles (from the Community section). Write a title, an optional teaser summary, and the full article body. You may add a featured image. All submissions are reviewed by an admin for accuracy and community relevance before publication.

A notification will be sent with the rejection reason. Find the article in the sidebar on My Articles, click Edit, make the necessary changes, and resubmit. No additional fee applies for the same submission.

We welcome articles about community life, local news, events, development projects, cultural updates, and matters relevant to the Akuapem area and Ghana. Articles must be factually accurate, respectful, and free of hate speech, misinformation, or illegal content.

Log in and tap Request Delivery from the Delivery Services page or the home screen. Fill in the pickup location, drop-off location, item description, category, and your preferred date and payment method. You can optionally paste a Google Maps link for each location to help the rider. Your request will be reviewed by an admin (or auto-approved if you meet the trust criteria) before riders can see it.

Most requests are reviewed within a few hours. Customers who have completed 10 or more successful deliveries and have an account older than 60 days are automatically approved without waiting for admin review. You will receive an in-app notification as soon as your request is approved or if it is rejected with a reason.

Once your request is approved, verified riders can apply. You will see a list of applicants on the request detail page — each showing the rider's vehicle type, rating, completed deliveries, and their offered fee. Tap Select This Rider to assign the job. All other applicants are notified that the position is filled.

Open the delivery from your Delivery Services dashboard. You will see a live status timeline: Pending → Accepted → Picked Up → In Transit → Delivered. You receive an in-app notification and email at each stage. If a Google Maps link was provided for your drop-off, you can share it directly with the rider via the detail page.

Yes, you can cancel a delivery that is still in Pending or Approved status before a rider is assigned. Once a rider has been assigned and started the trip, cancellation is no longer available through the app — contact support if you need urgent assistance.

Go to Delivery Services → Become a Delivery Agent. Register your vehicle details, upload a valid ID, describe your service area, and submit for admin approval. Once approved, you can set your availability, browse open delivery requests, apply for jobs, and start earning. You can also apply for a Verified Rider badge for extra trust.

The Verified Rider badge is awarded to agents who submit additional verification documents — a selfie photo, Ghana Card, and optionally a driver's licence and vehicle registration. An admin reviews and approves the documents. Verified riders appear higher in search results and are more likely to be selected by customers.

Premium Rider subscriptions (monthly, quarterly, or yearly) place the rider above basic riders in search results and add a purple Premium badge. Sponsored listings place the rider at the very top of all results and add a gold Sponsored badge. Both features are optional and available for a configurable fee from your Agent Dashboard.

Browse the Marketplace by category, keyword, price range, or condition. When you find a product you want, open the product page and tap Add to Cart. When ready, go to your Cart, review the items, and tap Checkout. Enter your delivery address (you can paste a Google Maps link to help the seller locate you), choose a payment method, and place your order. You will receive a receipt by email and in the app.

Log in and go to My Shop from the profile menu (or visit seller_dashboard.php directly). Click Create Your Shop, fill in your shop name, description, contact details, and region. Then go to the Products tab and click + Add Product. Fill in the product details, upload up to 5 photos, set your price and stock, and submit for admin approval. Approved products go live immediately.

Most products are reviewed within a few hours. You will receive an in-app notification when your product is approved or if it is rejected with a reason. You can edit and resubmit a rejected product without any additional fee.

Delivery is arranged between you and the seller. When a seller marks an order Ready for Delivery, a delivery request is automatically created on the Delivery Services platform and nearby riders are notified. Alternatively, a seller may arrange their own delivery or request the buyer to pick up in person — check the product listing or contact the seller to confirm.

First, try to contact the seller directly through the messaging or phone number on the shop page. If the issue cannot be resolved, contact us via the contact form with your order number, a description of the problem, and any photos if relevant. Our team mediates marketplace disputes and will respond within 2 business days.

From your Seller Dashboard, click ⚡ Boost on any approved product, or go to the Boost button at the top of your product list. You can choose Featured (appears above standard listings) or Sponsored (top placement with a gold badge) for your products and shop, in 7-day or 30-day packages. Boost orders go to admin for activation after payment confirmation.

Yes. On any product page, tap the ❤️ heart button to save it to your Saved Products list. Access your saved items from the profile menu → Saved Products at any time. You can add saved items directly to cart from the Saved Products page.

All payments are processed via Paystack, which accepts mobile money (MTN, Vodafone, AirtelTigo), debit/credit cards, and bank transfers where available. AkuapemConnect never stores your card or mobile money details.

Go to My Payments from your dashboard. Each payment entry has a View Receipt option you can print or save as a PDF.

Job posting fees are generally non-refundable if the job is rejected (see Terms of Service). However, if you believe you were charged in error, contact us via the form below and we will investigate within 2 business days.

Open the relevant job from your dashboard and tap File a Dispute. Describe the issue and attach any relevant evidence. Our admin team will review submissions from both parties and issue a decision. Dispute decisions on escrow funds are final.

Block the user in chat if possible and report the behaviour using the contact form. Include the username and a description of the incident. We take harassment seriously and will act promptly.

Contact us using the contact form and include the job ID or URL of the suspicious listing. Our team reviews all reports and removes fraudulent content quickly.